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Terms and Conditions

We are committed to providing a safe, collaborative and supportive environment for all our clients. By booking an appointment with us, you agree to the following terms and conditions:

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Services Offered

One Step Ahead offers a range of services, including individual therapy, supervision (behaviour support only), training, and assessments. All services are provided by qualified psychologists who adhere to professional standards and ethics.

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Confidentiality

We respect your privacy. All information shared during sessions is confidential, except in circumstances where disclosure is required by law (e.g., risk of harm to yourself or others, or if subpoenaed).

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Appointment Scheduling

Appointments are made online, via the Splose Portal or email. By booking an appointment, you confirm that you are able to attend at the scheduled time.

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Service limitations

We are not a crisis service and cannot provide urgent or immediate support. We are also not able to provide the following services:

  • Forensic, family court, or other court-related services.

  • Urgent crisis intervention or support for those who are actively suicidal

  • Medicare Eating Disorder Treatment Plans

  • Alcohol or drug addiction treatment

  • DVA Referrals

  • Appointments solely for the purpose of a report e.g. DSP applications

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Fees and Payment

Fees for services are outlined on the website, please read these prior to your appointment. One Step Ahead bills the NDIS recommended rate for all psychology services (per hour). Payment is required at the time of service. We accept payment via Stripe, which is integrated with our scheduling software, as well as via direct deposit and will complete health insurance claims where applicable. We reserve the right to reschedule or cancel appointment times if payment is not made, or card details are not provided. We do not have capacity to provide bulk billed services at this time.

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Cancellation Policy

We understand that circumstances may arise that require you to cancel or reschedule your appointment. Our cancellation policy is as follows:

  • Cancellation Notice: We require a minimum of 2 business day's notice for cancellations or rescheduling.

  • Late Cancellations: Cancellations made less than 1 business day before your appointment will incur a cancellation fee of 100% of the scheduled session cost.

  • No-Show Policy: If you do not attend your appointment without prior notice, you will be charged the full session fee.

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Arriving Late

If you arrive late for your appointment, your session may be shortened to accommodate the schedule of other clients. The full session fee will still apply.

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Emergency Situations

One Step Ahead is not a crisis service. If you are in crisis or need immediate support, please contact emergency services or go to your nearest hospital. If services are predominately online or remote and you are actively experiencing suicidal ideation or at risk to themselves or others, your clinician will discuss with you whether we are able to adequately support you and manage risks.

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Changes to Terms and Conditions

We may update these terms and conditions from time to time. Any changes will be posted on our website, and your continued use of our services will signify your acceptance of those changes.

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Contact Information

For questions or concerns regarding these terms and conditions, please contact us at onestepaheadhealth.com.au.  

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By booking an appointment with us, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing One Step Ahead, we look forward to supporting you on your journey.

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