How is your NDIS funding used?

What are direct and indirect supports, and what clinical services do we bill for.

At One Step Ahead transparency and open communication regarding how your funding is used is one of our main values. We know that often funding is stretched to cover a variety of services, and how important it is to plan your funding so that you’re able to achieve your goals.

We split our services into “direct” and “indirect” supports – this is broken down below!

Direct Supports

Direct supports are any supports that we provide with you in-person, via telehealth or when speaking to someone else in your support team. These are probably the main type of supports you expect from your therapists, and the easiest to see the value from. Direct supports can include;

• Telehealth sessions

• Face to face supports including home visits, school visits, observations or heading out into the community together.

• Team and stakeholder meetings

• Training sessions and intervention appointments

• Phone calls

Indirect Supports

Indirect supports are services that we provide where you might not see us or speak to us, but they help you receive the support you need. At One Step Ahead we don’t bill for all indirect supports, but we do bill for supports that require clinical support. We don’t bill for;

• Organising appointments

• Completing service agreements

• Emails or phone calls requiring less than 5 minutes of time (this is most of them!)

Indrect Supports that may be billed for include;

• Travel to and from appointments

• Emails regarding clinical supports

• Case notes following appointments or phone calls

• Preparing for sessions and therapy planning

• Report writing, including Behaviour Support Plans or intervention programs

• Preparing for authorisation of restrictive practices

• Creating personalised resources such as data collection forms, therapy tools or visual aids

• Scoring and interpreting assessments

But what if I need to cancel or re-schedule?

While our policy is 48 hours notice required for appointments, we want you to get the most out of your funding – we will always offer to spend the cancellation time of your appointment to develop resources, score assessments or develop reports. This means that cancellations have less of an impact on your funding, and you’re able to get the support you need 💜

Before starting sessions or services, we will always work with you to create a service agreement that outlines how your funding will be used. During our initial assessment, we can work together to figure out what your goals are, and what we need to do to help take that first step forward, and get at least one step ahead!

If you’re interested in having a chat about how we can help, please contact us at office@onestepaheadhealth.com.au or enquire through our website ✨️